Engagement Marketing platform: data used from Contacthub

The following describes the data and events that are used in Contacthub, which are available to Contactsend and Contactplan.

Profile

Contacthub Contactsend Contactplan
profile (header) 1 YES YES
profile base 2 Partially Partially
profile extended 3 Partially Partially

1 Integrated attributes: externalD, nodeId, enabled, Id, tags-auto, tags-manual, registratedAt, updatedAt. The tags-auto and tags-manual attributes are processed as a string with the values divided by pipes (|).
2 Unavailable fields: contacts.otherContacts, contacts.mobileDevice, educations, likes, jobs, subscriptions.
3 Attributes defined as object arrays are not available.

Events

Contacthub Contactsend Contactplan
campaignBlacklisted NO NO
campaignBounced NO NO
campaignLinkClicked NO NO
campaignMarkedSpam NO NO
campaignOpened NO NO
campaignSend NO NO
campaignSubscribed NO NO
campaignUnsubscribed NO NO

Email campaign events that take place in Contactsend are natively available in Contactplan, and for selected companies in Contacthub.

Contacthub Contactsend Contactplan
abandonedCart NO YES
addedCompare NO YES
addedProduct NO YES
addedWishList NO YES
orderShipped NO YES
removedCompare NO YES
removedWishlist NO YES
removedProduct NO YES
viewedProduct NO YES
viewedProductCategory NO YES
reviewProduct NO YES
Contacthub Contactsend Contactplan
extra properties NO NO

All event Extra Properties exist as a free data container, where you can insert free-form, non-predefined information. This is useful when saving all the extra information that can be read from every device through the API, based on the data contained in Contacthub. Because of its non-predefined nature, without structural limits, all the information inserted in this property are not synchronized and, as a result, cannot be used in the other Engagement Marketing platform applications. The data contained in this property can only be used in Contacthub for storage and automations (for example, values that are to be passed as the dynamic text in an email, or as customer tagging). The data is not available in Contactsend or Contactplan.

Contacthub Contactsend Contactplan
genericActiveEvent NO NO
genericPassiveEvent NO NO
Contacthub Contactsend Contactplan
completedOrder NO YES
Contacthub Contactsend Contactplan
eventEligible NO YES
eventConfirmed NO YES
eventDeclined NO YES
eventNoShow NO YES
eventInvited NO YES
eventNotInvited NO YES
eventPartecipated NO YES
Contacthub Contactsend Contactplan
serviceSubscribed NO NO
serviceUnsubscribed NO NO
Contacthub Contactsend Contactplan
repliedTicket NO NO
closedTicket NO NO
openedTIcket NO NO
Contacthub Contactsend Contactplan
repliedTicket NO NO
closedTicket NO NO
openedTIcket NO NO
repliedTicket NO NO
closedTicket NO NO
openedTIcket NO NO
Contacthub Contactsend Contactplan
changedSetting NO NO