context customer event

repliedTicket

Type: object

The Agent of customer care replied to ticket from a customer

Name Type Description Example
ticketId string The ID used to identify the ticket "example"
category array[string] Categories list of ticket ["example", "example"]
subject string The subject of ticket "example"
text string The text of ticket "example"
extraProperties object Extra pieces of information you can tie to events you track {...}

extraProperties

Type: object

Extra pieces of information you can tie to events you track